Returns & Refunds
Everything sold by HJSAPPS24 is a digital download. There is nothing to post back, so this policy explains what happens instead when something is wrong with a product, and what your rights are.
1. If a product is faulty, broken or not as described
Tell us and we will put it right. Contact us within 30 days of your purchase, describe the problem, and tell us your OpenCart or PrestaShop version and your PHP version. We will do one of the following, in this order:
- Fix it. Most problems are a bug or a conflict with another extension, and a corrected package is usually the fastest and best outcome for you.
- Replace it with a working version or a suitable alternative, if you would rather have that.
- Refund you in full if we cannot make the product do what its description says it does.
We would always rather fix a product than take your money and leave you without it. If the fix does not work, the refund still stands.
2. If you have changed your mind
Because a download is delivered to you straight away and cannot be returned or un-installed, we cannot normally refund a product once it has been downloaded simply because you no longer want it.
If you have not downloaded the file yet, contact us and we will cancel the order and refund you in full.
3. Your legal rights as a consumer
If you are buying as a consumer rather than for a business, the law gives you rights that this policy does not take away:
- Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for its purpose, and as described. If it is not, you are entitled to a repair or replacement and, where that is not possible, to a refund. Nothing in this policy limits that.
- Under the Consumer Contracts Regulations 2013 you would normally have 14 days to cancel a distance purchase. For digital content supplied immediately, that right ends once the download begins — and you agree to immediate supply, and acknowledge losing the cancellation right, when you place the order. Until you download, the 14-day right applies in full.
4. If you are buying for a business
The consumer rights above do not apply to business purchases, but section 1 of this policy does — we will fix, replace or refund a product that does not do what we said it does. That is our commitment regardless of who is buying.
5. What is not covered
- A product that works as described but does not suit your particular setup, where the product page or documentation stated the requirement. If you are unsure whether something will work for you, ask us before you buy — we would rather answer the question than take a sale that does not fit.
- Problems caused by modified files, an unsupported platform version, or a conflict with another extension that we can show is the cause. We will still help you identify it.
- A change of mind after downloading, as set out in section 2.
6. How to make a claim
Email support@hjsapps24.store or use the contact form, with your order number and a description of the problem. We aim to reply within one working day. Approved refunds are returned to the payment method you used, normally within 5 working days of being agreed.
7. Cancelling before delivery
If your order has been placed but the download has not been made available to you, contact us and we will cancel and refund it in full, no questions asked.